How to Collect What You’re Owed from Freight Brokers

When a freight broker owes you money, it can severely strain your company's cash flow and operations. Knowing how to handle the situation is crucial, whether it's due to delayed payments, disputes, or simply refusing to pay. We will give you actionable advice to help you recover your funds quickly and defend your business in this guide. We will also walk you through the steps you should take when a freight broker owes you money.

1. Review the terms of your agreement and payment.

Examine the terms of your contract with the freight broker before acting. Pay particular attention to the payment terms, which include the agreed-upon deadlines for payment as well as any restrictions that might have an impact on the procedure. This will help you understand your legal standing and prevent the broker from actually breaking the agreement.



Key Concepts:

• Look out for any provisions governing late fees or fines for late payments.

• Verify that all necessary paperwork, such as delivery and invoice documentation, was submitted punctually and correctly.

2..... A reminder to make a formal payment is sent.

The next step is to send a formal payment reminder once you've confirmed that your payment is overdue. To ensure the broker receives it, this can be done via email or a certified letter. Maintain a professional tone by clearly stating the amount due, the original due date, and the terms of the contract.

A template for an email reminder about payments:

• Subject: Payment Reminder for Invoice# [Invoice Number]

• Body: Dear [Broker Name], we would like to let you know that payment for the invoice number [dated]Date] is now due. Payment was due on [Due Date] according to the agreed payment terms. Please make arrangements for the [Amount Owed] payment to be made right away. I appreciate your prompt attention to this issue.

3.... Make a Phone Call to Follow Up with a Follow-Up

Follow up with a phone call to the freight broker if your payment reminder goes unanswered. A phone call can sometimes speed up the process because it enables you to speak directly with the broker or their accounts payable division.

Tips for the call:

• Demand a specific payment date and be firm but polite.

• Take notes of what is being discussed, along with any payment promises made.

4.... Request options for quick-pay or factoring

If a freight broker is having trouble with their temporary cash flow, they might be able to provide quick cash services or factoring as an alternative. While factoring involves selling the invoice to a third-party factoring company, which will pay you upfront and collect the payment from the broker, quick-pay allows carriers to receive a faster payment, frequently for a small fee.

How to proceed

• Find out if the broker offers quick payment or if they can arrange factoring for the balance.

• Assess the costs and advantages of accepting these choices, if available.

5. File a claim against the freight broker's secured bond

In the event that a freight broker fails to pay, they are required to have a surety bond, which acts as a financial guarantee for the carriers and shippers. You can file a claim against the broker's bond if you are unable to recover payment from them.

How to File a Surety Bond Claim:

• Look up the broker's surety bond details, which should be listed on the contract or accessible through the Federal Motor Carrier Safety Administration( FMCSA).

• Send a claim to the bonding company, along with all necessary paperwork, such as the unpaid invoice, contract, and proof of delivery.

The bonding company will pay you up to the bond's maximum if the claim is approved.

6. Report the broker to the FMCSA.

Reporting the broker to the FMCSA can help them hold them accountable if they refuse to pay or have a history of non-payment. The FMCSA regulates freight brokers, and it looks into complaints about non-payment, which could lead to fines or the broker's license to be voided.

How to File a Complaint:

• Go to the FMCSA's National Consumer Complaints Database.

• Give details about the broker, the amount due, and any efforts you've made to collect the payment.

7. Take into account hiring a collection agency

Employing a collections agency may be a viable option if you still are unable to recover your payment despite the previous instructions. Collections agencies have a focus on recovering unpaid debts and will handle the phone call and payment process. Keep in mind that collection agencies typically charge a fee for a percentage of the recovered funds.

How to Pick a Collections Agency:

• Look for organizations that have a focus on the transportation and logistics sector.

• Ensure the organization has a valid license and a proven track record of successfully collecting unpaid freight bills.

8. As a last resort, seek legal action.

You might need to sue the broker in court as a last resort to get your money back. You may be able to file a lawsuit or file a small claims court claim, depending on the amount owed and the circumstances. It's important to weigh the potential advantages against the costs because legal action can be costly and time-consuming.

Steps of a legal proceeding:

• Get in touch with a lawyer with a background in contract or transportation law.

• Take into account the broker's financial stability before proceeding, as winning a judgment does not guarantee payment if the broker is insolvent.

9. Secure Yourself for upcoming transactions

Once the current issue has been resolved, it's crucial to take legal action to protect your company from upcoming non-payment claims. Implementing some best practices can help to lessen the chance of dealing with brokers who might not be able to make their payments.

Important Best Practices:

Before accepting new loads, conduct a credit check on brokers.

• Assess the broker's history of payment using freight broker rating services.

• Consider using a factoring service to reduce risk get more info and faster payments.

Conclusion: A freight broker can be a frustrating and stressful experience when they owe you money. You can increase your chances of getting your money back by taking the necessary actions, such as reviewing your contract, sending payment reminders, filing claims, and requesting outside assistance as needed. By examining brokers and taking into account alternative payment options like factoring, it's also important to keep an eye on yourself for potential non-payment issues in the future.

You can navigate the difficulties of unpaid freight bills and keep your business running smoothly with the right strategy.